Terms and Conditions

Last updated: 21 October 2026

1. About These Terms

These Terms and Conditions govern your use of the HOPE IVF & Fertility Clinic website, including its online enquiry and appointment request forms.

In these terms, “HOPE”, “we”, “us” and “our” refer to HOPE IVF & Fertility Clinic in Malta, operated by Hope Fertility Ltd and Hope Fertility Clinic Ltd.

By submitting an enquiry or appointment request, you acknowledge and agree to these terms where acceptance is requested.

These website terms do not replace any separate medical consent forms, treatment agreements or programme-specific conditions provided by the clinic.

2. Information on This Website

Information published on this website is intended to provide general information about fertility, reproductive healthcare and the services offered by HOPE. It does not constitute personal medical advice, diagnosis or a recommendation for a particular treatment.

All medical decisions should be made following an individual assessment and consultation with an appropriately qualified healthcare professional. Use of this website or submission of an enquiry does not establish eligibility or suitability for any treatment.

3. Enquiries and Appointment Requests

When submitting an enquiry or requesting an appointment, you agree to provide accurate and up-to-date information and to notify us of any relevant changes to your contact details.

Appointments are subject to availability and confirmation by the clinic. Submission of an online form does not constitute a confirmed appointment or acceptance into a treatment programme.

If any appointment charges or cancellation fees apply, these will be communicated before the relevant booking is confirmed.

If you need to cancel or reschedule an appointment, please contact the clinic as soon as reasonably possible.

4. Communications About Your Enquiry or Appointment

We may use the contact information you provide to respond to your enquiry, arrange appointments, provide information you have requested and send relevant service-related communications and follow-ups.

These communications may include telephone calls, emails, appointment confirmations, reminders, requests for further information and other communications directly related to your enquiry or requested services. We may also communicate through other channels you have provided, where appropriate and in accordance with applicable data protection requirements.

Submitting an enquiry or accepting these terms does not automatically subscribe you to newsletters, promotional campaigns or other marketing communications. Where required by law, we will obtain separate consent for marketing communications. You may withdraw marketing consent at any time.

Our website forms, general email addresses and routine messaging channels are not intended for medical emergencies. If you require urgent medical assistance, please contact the appropriate emergency services.

5. Treatment, Fees and Programme Conditions

Any fertility treatment or medical service is subject to individual medical assessment, applicable legal and regulatory requirements, and the clinic’s separate treatment and informed consent procedures.

Applicable treatment fees, payment arrangements, cancellation conditions and any refund provisions will be explained in the relevant quotation, treatment agreement or programme documentation before the patient commits to the treatment.

Any IVF Guarantee Programme offered by HOPE is subject to its specific eligibility criteria, programme structure and written terms, which will be explained before enrolment. References to a guarantee relate only to the benefits expressly provided under those written terms and do not constitute a guarantee of pregnancy or live birth for an individual patient.

Published treatment success rates reflect outcomes for defined patient groups and treatment circumstances. Individual results may vary depending on factors including age, medical history and treatment characteristics. No published success rate should be interpreted as a prediction or guarantee of an individual outcome.

6. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

Information submitted through our website, including enquiry and appointment forms, is processed as described in our Privacy Policy, which provides further information about how personal information is collected, used, stored and protected, the relevant lawful bases for processing, and your data protection rights.

Please provide only information relevant to your enquiry or appointment. If medical records or sensitive documents are required, please follow the clinic’s instructions for their secure submission.

Acceptance of these Terms and Conditions is separate from consent to medical treatment and does not replace any consent that may be legally required for specific processing of personal information.

7. Acceptable Use and Website Content

You agree not to misuse this website, including by submitting fraudulent or misleading requests, impersonating another person, transmitting malicious content, attempting unauthorised access or interfering with the website’s operation.

Unless otherwise stated, the text, images, graphics, branding and other content on this website belong to HOPE or their respective rights holders and are protected by applicable intellectual property laws.

You may view, download or print website content for personal, non-commercial use. Other uses require prior permission unless otherwise permitted by law.

8. Website Availability and External Links

We take reasonable care to ensure that information on this website is accurate and up to date. However, medical information, service availability, fees and other details may change. Please confirm information relevant to your care, appointment or treatment directly with the clinic.

We cannot guarantee that the website will always be available or free from technical errors or interruptions.

Our website may contain links to third-party websites for convenience or additional information. Such websites are operated independently and may be subject to their own terms and privacy policies. We do not control their content or operation.

9. Your Legal Rights

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, or restricts any mandatory consumer, data protection or patient rights available to you under applicable law.

These terms are governed by the laws of Malta, subject to any mandatory protections applicable under European Union law or the law of your country of habitual residence.

10. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our website, services, operational requirements or applicable laws and regulations.

The current version will be published on this page, together with its last updated date. Any changes will apply prospectively and will not retrospectively alter separately agreed treatment or programme conditions.