Privacy Policy

Privacy Policy

Last Updated: 17/02/2025

 

Introduction Welcome to Hope IVF & Fertility. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and Malta's Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Data Controller Hope IVF & Fertility is the data controller responsible for processing your personal data. If you have any questions about this Privacy Policy, you can contact us at:

  • Email: [email protected]
  • Address: The Watercourse Building, Triq L-Esportaturi Zone 2 Level 2, Central Business District, CBD 2010, Malta
  • Phone: +356 212 444 21

2. Information We Collect We may collect and process the following categories of personal data:

  • Personal Identification Data: Name, date of birth, nationality, passport or ID number.
  • Contact Details: Address, phone number, email address.
  • Medical and Health Information: Medical history, test results, treatment records, and other data necessary for fertility treatment.
  • Payment and Financial Data: Billing details and transaction records.
  • Communication Data: Emails, inquiries, and feedback provided to us.

3. How We Use Your Data We collect and use your personal data for the following purposes:

  • To provide fertility treatments and related medical services.
  • To comply with legal and regulatory obligations.
  • To communicate with you regarding appointments, treatments, and services.
  • To process payments and invoices.
  • To improve our services and ensure patient safety.
  • To conduct medical research and statistical analysis (with anonymized data).

4. Legal Basis for Processing We process your personal data based on one or more of the following legal grounds:

  • Consent: When you provide explicit consent for fertility treatment and data collection.
  • Contractual Obligation: When processing is necessary to provide services, you have requested.
  • Legal Obligation: When we are required to comply with regulatory and legal requirements.
  • Legitimate Interest: When processing is necessary for improving our services, protecting our rights, or conducting research (in accordance with applicable laws).

5. Data Sharing and Third Parties We may share your personal data with:

  • Medical professionals and laboratories involved in your treatment.
  • Government authorities or regulatory bodies when legally required.
  • Payment processors for billing and financial transactions.
  • Third-party service providers who assist in delivering our services (subject to strict confidentiality agreements).

6. Data Retention We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in line with legal and regulatory requirements. Medical records are retained in accordance with Maltese healthcare laws.

7. Data Security We implement strict security measures to protect your personal data from unauthorized access, disclosure, or alteration. This includes encryption, access controls, and staff confidentiality agreements.

8. Your Rights Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restriction: Request to limit data processing in certain circumstances.
  • Right to Data Portability: Request a copy of your data in a structured format.
  • Right to Object: Object to data processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent at any time for data processing based on consent.

To exercise these rights, contact us at [email protected].

9. International Data Transfers If your personal data is transferred outside the EU, we ensure that adequate safeguards are in place to protect your data in compliance with GDPR.

10. Cookies and Tracking Technologies Our website may use cookies to enhance user experience and collect analytics data. You can manage cookie preferences through your browser settings.

11. Updates to This Privacy Policy We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or direct notification.

12. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Hope IVF & Fertility
The Watercourse Building, Triq L-Esportaturi Zone 2 Level 2, Central Business District, CBD 2010, Malta
[email protected]
+356 212 444 21

Why Choose Hope?

At Hope, 2 out of every 3 embryo transfers resulted in pregnancy.
75% of our patients have a successful pregnancy.
We offer our eligible patients multiple treatment attempts with a single payment and full reimbursement if pregnancy is not achieved.
All embryo transfers were performed on day 5.

Do you have any questions?

Feel comfortable with us.
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